January 1, 2000
Organisation: CGU Life / Norwich Union Life1
Period: January 2000 - September 2000 / October 2000 - April 2003
Development and support of the TMU systems across multiple geographic call centres operating not only for the Life company, but also for partners such as TESCO and the RBS group.
Also became a representative on the Intranet Steering group.
End to end development and support of client server based telemarketing systems. This encompassed the entire development and life cycle from business analysis through systems design, systems development, testing (unit/system/integration/user/commission), training (end user and technical), support and review. The peak user base comprised of almost a thousand staff based at multiple centres across the country, each with unique requirements and configurations.
This involved working as part of a small, agile team of developers creating and maintaining all aspects of the system from mainframe data exchange interfaces through to user interfaces and from data entry and retrieval applications through to reporting and batch fulfilment.
Serving as the departmental representative for York IT staff on the company’s Intranet steering group involved identifying opportunities and making design decisions for the Life company’s primary communication channel.
General Accident underwent a merger in 1998 and became part of CGU. CGU underwent a merger in 2000 and became part of Norwich Union. ↩